About the job
Position: Virtual Customer Service Representative
Languages: English and Spanish
At Whizz, we aim to transform the transportation landscape for delivery drivers by offering reliable and convenient e-mobility solutions. Our flexible vehicle ownership options empower customers and make e-mobility accessible to all.
As we expand, we are in search of a dedicated Virtual Customer Service Representative to assist customers remotely through a live video connection at our locations.
In this role, you will engage with customers via a monitor installed at our locations. As customers arrive, they can connect with you through a live video feed, allowing you to guide them, address their inquiries, and assist in resolving common service requests.
Your objective is to deliver prompt, friendly, and clear support, ensuring that customers experience the same high-quality service as if a representative were present on-site.
Responsibilities
New Customers:
- Assist customers in selecting the appropriate bike, battery, accessories, and services
- Clarify bike features, subscription plans, and pricing details
- Guide customers through account creation and payment processes
- Employ sales techniques to convert potential customers into subscribers
Existing Customers:
- Provide support for subscription inquiries, payments, and account management
- Help customers troubleshoot basic bike or service issues remotely
- Coordinate service requests and follow-ups with the operations team
- Address customer concerns while ensuring a high level of satisfaction
Customer Communication:
- Deliver clear, accurate, and friendly communication
- Collaborate with internal teams via chat and messaging tools to resolve customer inquiries
- Build trust and foster long-term relationships within our rider community

