About the job
At Serve Robotics, we are revolutionizing urban mobility with our innovative sidewalk robot, which embodies our vision for a future where deliveries are efficient and accessible. This technology is designed to alleviate street congestion, expand delivery reach, and support local businesses.
Our fleet has successfully engaged customers, merchants, and pedestrians across major US cities such as Los Angeles, Miami, Dallas, Atlanta, and Chicago, transforming the delivery landscape. We are on the lookout for passionate individuals eager to elevate robotic deliveries from a novel concept to an everyday reality.
About Us
We are a team of experienced professionals from the tech industry, specializing in software, hardware, and design. Together, we are committed to building a future that harnesses robotics, machine learning, and computer vision to solve real-world challenges while prioritizing end-user experience. Our agile and diverse team thrives on collaboration and respect, believing that the best solutions come from working together.
As a Reliability Operations Engineer, you will enhance the operational reliability of our robotic and cloud systems. Your role will involve managing Tier 2 escalations, refining operational workflows, and conducting technical investigations during daytime hours in your region. You will collaborate closely with senior engineers, product teams, and Site Reliability Engineers (SREs) to tackle issues, improve processes, and ensure system robustness. You will play a vital role in incident response, providing timely updates and effective coordination across teams.

