About the job
Location: Home Based - with daily travel to one of our three sites in Basingstoke, Bristol, and Banbury.
About The Team:
The HelloFresh Delivery Network (HFDN) plays a pivotal role in our UK growth strategy, enhancing customer satisfaction while minimizing costs. As we continue to expand, we seek a Regional Manager for the West, responsible for overseeing the performance, stability, and startup/scale-up of three delivery sites, including a smaller satellite location. This position is central to our operational execution. You will manage regional performance across safety, service, and cost, while contributing significantly to capability expansion, embedding standards, and preparing sites for growth. A solid background in B2C home delivery operations, adeptness in managing multiple locations, and the ability to translate strategic plans into consistent, on-the-ground execution are essential for success in this role.
What You Will Be Doing:
- Oversee end-to-end performance across three HFDN sites in the West, ensuring consistent standards regardless of differences in scale and maturity.
- Serve as the senior operational lead for the region, accountable for service, cost, safety, and delivery service providers (DSPs).
- Stabilize and scale new and smaller sites, ensuring operational soundness and alignment with HFDN standards.
- Manage final mile delivery operations, from box handover and van loading to route execution.
- Enhance delivery accuracy, service reliability, and customer experience across all locations.
- Collaborate closely with planning and central teams to ensure executable and efficient delivery routes.
- Partner with central Logistics and HFDN development teams to implement new processes, tools, and standards.
- Identify operational risks and improvement opportunities, leveraging data to inform decisions.
- Support future site launches and expansion activities in the region, providing key operational insights.
- Maintain high standards of health, safety, and compliance across all sites.
- Oversee cost control, invoice approvals, and adherence to the regional budget.
- Manage escalations related to customer complaints, insurance claims, and delivery incidents.
Who You Are:
- Demonstrated experience leading multi-site logistics or home delivery operations, preferably within B2C, FMCG, or last-mile contexts.
- Comfortable managing complex operational environments with a focus on results.
- Strong analytical skills with the ability to derive actionable insights from data.
- Excellent communication and leadership abilities to foster teamwork and collaboration.
- Proficient in creating a culture of safety and compliance.
- Willingness to travel daily to various locations within the West region.

