About the job
At Vertical IT, we are a team of innovative professionals committed to providing Fortune 500 IT solutions tailored for small and mid-sized businesses in Boston. We recognize the unique challenges faced by our clients in this niche market and strive to deliver high-quality, cost-effective IT solutions that are versatile, scalable, and customizable across various business sectors.
We are seeking a dedicated Project Team Engineer to join our team. In this role, you will engage in diverse client-related projects, create Statements of Work (SOWs), onboard new clients, and manage emergency escalations effectively.
Your key responsibilities include:
- Creation of SOWs (20%): Develop clear and concise SOWs to align client expectations and project requirements.
- Emergency Escalations (5%): Manage escalations appropriately, participating in an on-call rotation every five weeks.
- Onboarding Tasks (10%): Collaborate with Business Technology Analysts to ensure seamless onboarding of new clients, working closely with Service Desk and Customer Care teams to address any onsite issues.
- Project Related Work (65%): Collaborate with the project team, ensuring that deadlines and budgets are met while maintaining high client satisfaction. Regularly contribute innovative ideas during team meetings and client projects. Expect to work after hours, including evenings and weekends, with additional pay for these deployments.

