About the job
As a Program Specialist, you will play a pivotal role in fostering and nurturing partnerships with Hiring Managers while overseeing the comprehensive requisition lifecycle. This includes requisition intake, candidate shortlisting, supplier management, onboarding, assignment oversight, time and expense management, offboarding, and reporting. Your expertise as a talent advisor will guide our clients in acquiring high-quality contingent talent promptly.
Key Responsibilities:
- Support client managers throughout the contract labor acquisition stages, including requisition intake, sourcing, candidate shortlisting, and interviewing.
• Exhibit recruitment proficiency by crafting insightful interview questions tailored to the position before conducting requirement intake sessions with hiring managers to compile detailed job descriptions for recruitment agencies. - Record requirement intake discussions in an appropriate database (VMS: Beeline or Fieldglass).
- Leverage reports to manage open requirements, advising managers on status and monitoring supplier sourcing strategies for timely responses.
- Engage with Hiring Managers to align expectations, timelines, feedback, and roles for all stakeholders involved in the requisition process.
- Coach and oversee the performance of participating staffing suppliers.
- Document all client/supplier issues and track resolutions to ensure a high level of customer satisfaction in the CRM system.
- Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entry, and vendor compliance.
- Maintain and update monthly activity and performance reports.
- Facilitate consistent communication with clients, staffing vendors, contract personnel, and other partners through various channels.
- Assist with worker assignment management (cost center changes, contract assignment extensions, etc.) to enhance data integrity.
- Manage relationships with suppliers, perform scorecard reviews, and oversee program compliance activities.
- Liaise with managers and vendors to ensure all necessary compliance paperwork is accurately completed prior to and following assignments.
- Ensure all work orders are closed in the system with precise finish reasons upon assignment completion and notify relevant departments.
- Assist with the retrieval of company assets from vendors (laptops, badges, etc.).
- Support and monitor time and expense entry to confirm appropriate approvals are received by hiring managers.