About the job
The Program Specialist I plays a vital role in fostering and sustaining relationships with Hiring Managers while overseeing the complete requisition lifecycle. This includes requisition intake, candidate shortlisting, sourcing management, onboarding, assignment management, time and expense oversight, offboarding, and reporting. Acting as a talent advisor, the Program Specialist I ensures that our clients acquire high-quality talent efficiently and effectively.
Key Responsibilities:
- Support client managers throughout all phases of the contract labor acquisition process, including requisition intake, sourcing, and candidate shortlisting and interviewing.
- Exhibit recruitment expertise by formulating relevant questions prior to conducting intake sessions with hiring managers to gather comprehensive job descriptions for distribution to the supply base.
- Record intake discussions in the designated database (VMS, AGS360).
- Leverage reports to monitor open requisitions and inform managers on their status, while evaluating supplier sourcing strategies to ensure timely responses.
- Collaborate with hiring managers to define expectations, timelines, feedback mechanisms, and roles within the requisition fulfilment process.
- Provide guidance, management, and oversight of staffing suppliers' performance.
- Document all client and supplier issues and track their resolution to maintain high levels of customer satisfaction in the CRM system.
- Monitor performance against contract SLAs, requisition aging, invoicing, time and expense entries, and vendor compliance.
- Maintain and update monthly activity and performance reports.
- Engage with clients, staffing vendors, contract personnel, and other partners through face-to-face interactions, email, and phone calls.
- Assist in managing worker assignments (such as cost center changes and contract extensions) to enhance data integrity.
- Coordinate with managers, vendors, and security departments to ensure all necessary paperwork is completed prior to and upon the conclusion of assignments.
- Ensure timely closure of work orders in the system with accurate completion reasons, notifying appropriate departments (e.g., security).
- Facilitate the collection of company assets from vendors (laptops, badges, etc.).
- Oversee time and expense entry to guarantee that hiring managers provide necessary approvals by required deadlines.
- Maintain constant communication with vendors to ensure timely completion of new hire paperwork and avoid onboarding delays.
- Log all client and vendor inquiries into Salesforce.com.