About the job
Join the dynamic Product Support team at Teleosoft, Inc., a premier software provider specializing in solutions for civil government sectors. We are in search of a proactive and enthusiastic individual who is eager to contribute to our mission of delivering exceptional service to our growing clientele. If you possess a passion for helping others, strong communication skills, and thrive in a fast-paced environment, you may be the perfect addition to our team!
Key Responsibilities:
- Deliver outstanding email and phone support to our diverse, multi-state client base.
- Diagnose technical and software-related issues, providing prompt feedback and effective solutions.
- Become proficient in basic database (Microsoft SQL) queries and processes.
- Generate basic SQL reports for clients upon request.
- Gain expertise in CountySuite applications and workflows across various states and offices.
- Manage the configuration of CountySuite applications.
- Utilize ticketing management systems to log customer issues and maintain professional, friendly interactions with clients.
- Assist in developing help documents and knowledge base articles to enhance client support.
- Exhibit flexibility as our company evolves and expands.
- Encourage positive interactions within the team.
- Take the initiative to embody our values and culture while fostering company growth.

