About the job
The Atria Health Institute is a premier, membership-driven primary and specialty healthcare provider dedicated to prevention and longevity. Our multidisciplinary team of expert physicians collaborates to deliver proactive, preventive, and precision-focused care for our members and their families. All aspects of care, including primary care, advanced diagnostics, urgent care, specialty services, 24/7 home visits, and imaging, are encompassed within our members’ annual fee.
Our mission is to equalize healthspan and lifespan for everyone by translating scientific advancements into practical medicine in real-time, all while restoring humanity to healthcare. The delivery of such comprehensive, personalized, and preventive healthcare is intricate and necessitates a collective commitment to excellence from our team.
Following the successful launch of our flagship institute in New York in 2022 and our expansion to South Florida in 2024, we are thrilled to bring the Atria experience to the West Coast with the anticipated opening of our Los Angeles Institute in late spring 2026.
Role Overview:
As a Product Operations Associate, you will play a pivotal role in assisting our clinical teams with the adoption, utilization, and optimization of the tools and platforms that enable them to provide exceptional care to our members. You will help integrate product thinking and operational excellence models from various industries, facilitating Atria's growth to deliver cutting-edge medicine to an even broader audience.
You will collaborate closely with cross-functional teammates from Care Coordination, Hospitality, Membership, Legal, and Finance to ensure they have the knowledge and resources to effectively use our core systems, which include Atria’s custom-built tools as well as Monday.com, ZenDesk, Slack, and Gmail. This role is perfect for individuals aspiring to advance their careers in Program or Product Management within the healthcare sector.
Key Responsibilities:
Understand and Improve Workflows
- Collaborate with Care Coordination, Hospitality, and other teams to map existing workflows and identify inefficiencies.
- Collect user feedback and highlight pain points to guide process improvements and tool enhancements.
- Translate team requirements into concise specifications for Product, Design, and Engineering.
Design and Optimize Processes
- Develop scalable workflows and systems that enhance operations and minimize manual effort.
- Create and document standard operating procedures (SOPs), best practices, and process maps.
- Propose and implement technological solutions to elevate team productivity.
Lead Rollouts and Drive Adoption
- Plan and execute the introduction of new tools, systems, and product features.
- Design and deliver tailored training sessions and onboarding materials for various teams and roles.
- Act as the primary resource for support and guidance on product usage and best practices.

