About the job
Location: United States (Remote) | Preference: West Coast-based candidates strongly preferred | Travel: Up to 25%
About the Role
At Andgo, we are at the forefront of revolutionizing workforce management (WFM) solutions tailored for the enterprise healthcare sector. Our innovative platform plays a critical role in healthcare systems, ensuring optimal staffing levels that significantly enhance patient care and operational efficiency.
We are in search of a highly strategic Principal Technical Account Manager to oversee the entire technical lifecycle and long-term success of our most vital, large strategic enterprise account within the US Healthcare sector.
This pivotal role, reporting to the Senior Manager of Technical Integration & Support, requires a unique combination of executive-level client relationship management and advanced technical problem-solving skills. You will serve as the dedicated technical leader for the account, tasked with strategic technical planning, intricate troubleshooting, and maximizing the sustained value our clients derive from the Andgo platform.
This position is ideal for a seasoned professional adept at cultivating trust with C-suite executives and senior technical leaders, translating complex technical roadmaps into tangible business value, and navigating the unique challenges of healthcare IT.
Key Responsibilities
Client Relationship Management & Strategic Planning
- Act as the primary technical subject matter expert (SME) and strategic advisor for a dedicated Large Strategic Enterprise Healthcare account, fostering and maintaining deep, long-term relationships with technical stakeholders and executive decision-makers.
- Guide the client in strategically aligning their long-term technical objectives and initiatives with the capabilities and future trajectory of the Andgo product roadmap.
- Advocate for the customer’s needs as a strategic partner to ensure their adoption and alignment with the product roadmap.
- Proactively track and analyze customer technical health and system utilization data; identify and mitigate complex risks (performance, security, scalability) to ensure continuity and successful adoption.
- Collaborate closely with the Customer Success Manager to co-lead Executive Business Reviews, providing technical presentations that emphasize ROI, system optimization, and future strategic growth.
Expert Technical Consulting & Troubleshooting
- Serve as the internal and external technical escalation point...

