About the job
PagerDuty (NYSE:PD) is a pioneering company in Digital Operations Management, empowering organizations of all sizes to deliver exceptional digital experiences consistently. In a world that never sleeps, teams rely on PagerDuty to swiftly identify issues and seize opportunities in real time, bringing together the right individuals to resolve problems efficiently and prevent future occurrences. Over 13,000 organizations, including 60 of the Fortune 100, trust PagerDuty for their success in Digital Transformation, Cloud Migration, and DevOps Modernization. Esteemed clients such as GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, and Lululemon are part of our growing ecosystem. We are rapidly evolving as a platform for Digital Operations Management, leveraging AI/ML and Automation to enhance our adoption across Development, IT, Customer Service, Security, and various other teams.
We are on the lookout for a Principal Product Designer to join our diverse, customer-centric team! In this role, you will steer the design strategy for our AI and Automation initiatives, collaborating closely with senior leadership, product management, engineering, and data science teams. You will define the vision and execution of how AI agents, automation workflows, and intelligent insights are experienced within the PagerDuty Operations Cloud, ensuring our AI capabilities are user-friendly, reliable, and transformative for technical operations teams. This position offers an exciting chance to shape the future of AI-driven operations at scale, influencing how numerous organizations utilize autonomous agents and intelligent automation to mitigate incidents, expedite resolutions, and bolster operational resilience. The ideal candidate should possess extensive expertise in AI/ML product design, a proven track record in leading design for complex technical products, and a fervor for making advanced technology accessible and beneficial to users.
If you reside in the Atlanta or Greater Atlanta area, please note that this role is expected to require in-office presence at our Toronto office 2 days a week, allowing you to excel in your new position and fully embrace being part of the PagerDuty community!

