About the job
APM is on the lookout for a talented Power Platform & Microsoft 365 Solutions Specialist to architect, develop, and sustain automation and business applications utilizing Microsoft technologies such as Power Platform, Dynamics 365, SharePoint Online, and Azure. This role is pivotal in crafting enterprise workflows, data models, and AI-enhanced solutions tailored for business units across Canada and the U.S. Key responsibilities include supporting Microsoft Dynamics CRM and Salesforce, automating processes with Power Apps and Power Automate, and aiding in the consolidation of CRM platforms. This is a technical role focused on delivering solutions rather than on leadership.
- Power Platform Development
- Create, develop, and maintain Power Automate Cloud Flows, Power Apps, and Power Virtual Agents (Copilot Studio) solutions.
- Manage and build Dataverse tables, custom connectors, and managed solutions across various environments (Dev / UAT / Prod).
- Seamlessly integrate Power Platform components with Dynamics 365, SharePoint Online, Azure Functions, and external APIs.
- Oversee Power Platform environments, DLP policies, and connection references in line with organizational governance.
- CRM Configuration & Optimization
- Customize and manage Microsoft Dynamics CRM and Salesforce environments.
- Enhance and configure Dynamics 365 modules (e.g., Customer Service, Case Management, HR workflows).
- Work closely with stakeholders to establish and implement a roadmap for CRM consolidation.
- Automation & AI Initiatives
- Assist in the execution of automation and AI initiatives that align with APM’s global digital transformation strategy.
- Maintain data integrity, security, and compliance across platforms.
- Collaboration & Stakeholder Engagement
- Collaborate with business and technical teams to translate functional requirements into scalable and secure solutions.
- Effectively communicate technical concepts to non-technical audiences.
- SharePoint & Document Management
- Develop and sustain SharePoint structures, metadata, and automation to support document and policy management.
- Analytics & Reporting
- Design dashboards and analytics with Power BI to monitor automation performance and ROI.
- Maintenance & Knowledge Sharing
- Troubleshoot, optimize, and document solutions to ensure maintainability and knowledge transfer.

