About the job
Hello, I'm Siobhán, the Head of Payment Risk & Operations at WeTravel. I joined the team in January and am currently based remotely in Dublin, Ireland. We are on the lookout for a new Payment Operations Specialist to become part of our dynamic global team.
Our team is dedicated to establishing efficient, scalable, and compliant payment operations, which are essential in fulfilling our mission to create the world's finest group travel experiences.
If you are meticulous, enjoy streamlining processes, and are eager to work at the intersection of travel, payments, and fintech, I would be thrilled to connect with you!
Role Overview:
As a Payment Operations Specialist, you will be instrumental in enhancing and supporting our core operational workflows within payments, risk management, and customer service. This hands-on role is ideal for an individual who excels in fast-paced environments, adapts swiftly to changing priorities, and is willing to take ownership beyond traditional job boundaries.
Your responsibilities will include payment screening, transaction monitoring, fraud prevention, and dispute resolution, alongside contributing to broader operational initiatives as business requirements evolve. You will collaborate with internal teams and external partners to ensure seamless daily operations, effectively manage risks, and provide a reliable, top-notch experience for our users.
Key Responsibilities:
Payment Screening: Assist in reviewing and screening incoming and outgoing payments to detect and mitigate fraudulent or suspicious activities. Utilize risk-based judgment and perform due diligence on higher-risk or high-value transactions to uphold the integrity of our payment systems.
Transaction Monitoring: Oversee transaction activity to identify unusual patterns, behaviors, or anomalies. Analyze operational and transaction data to uncover potential risks, trends, and opportunities for process enhancement.
Fraud & Risk Management: Investigate, document, and escalate any fraudulent or suspicious activity related to card and bank payments. Collaborate closely with risk and compliance teams to determine necessary actions and bolster preventive measures.
Customer & Operations Support: Engage directly with event organizers and clients through email, phone, and video calls to resolve payment and operational challenges. Ensure a balance between customer advocacy and risk awareness, aiming for timely, clear, and practical resolutions.

