About the job
Join Our Team as a Part-Time Helpline Counselor (Remote, Florida Residents Only)
Industry: Essential Community Services
Location: Fully remote within the state of Florida
Schedule: Part-time, 16-29 hours per week (specific schedule to be determined)
Training Schedule: Daytime, specific shifts to be determined based on group availability. Training begins in late May 2026.
Compensation: $20 per hour
Mandatory Qualifications:
- Must be a resident of Florida
- Possess at least an associate's degree from an accredited institution
- Have a minimum of four (4) years of combined education and relevant experience
- Demonstrated ability and interest in de-escalating callers in crisis situations
- Ability to pass a level two (2) DCF background check and drug screening
About Us: 211 Broward is a free and confidential 24-hour helpline that provides essential support, information, referrals, and crisis services. We connect individuals with nearly 3,800 programs and services available in their local communities, offering a compassionate ear and effective solutions to life's challenges.
Position Overview: We are looking for dedicated and empathetic individuals to fill multiple Helpline Counselor roles. Responsibilities include providing crisis intervention, conducting safety assessments, and offering information and referrals via phone or virtual chat. Ideal candidates will be eager to learn our crisis counseling methods and be committed to personal growth and professional development.
The Ideal Candidate:
- Is ready to learn our crisis counseling techniques through training and experience
- Demonstrates effective self-care practices
- Exhibits compassion, empathy, and respect for diverse cultures and backgrounds
- Prefers to work independently after appropriate training
- Is motivated to develop in the role through ongoing training and coaching
- Has a strong desire to help others, ideally with a background in service
- Is technologically proficient and can take notes while engaging with callers
- Seeks flexible, part-time employment
If this resonates with you, we encourage you to apply!

