About the job
Are you passionate about making a difference in the lives of others? Are you looking for a rewarding role that brings personal fulfillment?
At Hope Services, we are proud to be Silicon Valley’s premier provider of services for individuals with developmental disabilities and mental health challenges. We invite candidates who resonate with our mission to join our dynamic team. Our hiring process is competitive, and we are dedicated to fostering a culture of diversity, equity, inclusion, and belonging across all levels of our organization.
>>>>> Hope Services has been recognized as a 2022 Top Workplace by the San Francisco Chronicle, awarded the 2022 Top-rated Nonprofit by Great Nonprofits, and received a Gold Seal of Transparency from Guidestar. Additionally, we boast a perfect 100/100 rating from Charity Navigator in categories such as financial health, leadership, adaptability, and culture/community. <<<<<
*Compensation: $18.45/hr
Role Overview:
Your primary responsibility will be to receive and secure donated items at designated community drop-off locations. This position also focuses on providing hands-on training for HOPE Trainees.
Key Responsibilities:
The following duties are essential for the role:
1. Deliver exceptional customer service to all visitors, representing HOPE positively in the community.
2. Accept donations and provide donors with receipts.
3. Organize materials for pickup by HOPE trucks, ensuring clothing is separated from other items and stored properly.
4. Maintain an orderly storage area while ensuring the security of all donations.
5. Assist with loading and unloading donated items as required.
6. Securely lock and unlock the drop-off station at the beginning and end of each shift.
7. Communicate any concerns or issues to the home base promptly, reporting losses and customer complaints efficiently.
8. Undertake additional tasks as assigned to enhance operational efficiency.
Minimum Qualifications:
No formal education is required; however, at least one year of relevant on-the-job training or experience in a customer service role is essential.
Reporting Structure:
Reports to: Salvage Manager
Supervisory Duties:
This position has no supervisory responsibilities.
Required Skills and Abilities:
1. Proficient in reading and speaking English.
2. Ability to build positive relationships with staff and the public.
3. Familiarity with proper lifting techniques.
4. Understanding of safety regulations pertinent to the role.
5. Capability to work independently.
6. Exhibits sound judgment and trustworthiness.