About the job
About Our Team
At OpenAI, our Finance team plays a pivotal role in positioning the organization for enduring success as we strive to fulfill our mission.
The Order to Cash (OTC) team is responsible for managing the entire lifecycle of commercial transactions, from order initiation and provisioning to billing, collections, and cash application. Our commitment is to ensure accuracy, compliance, and operational excellence, supporting OpenAI’s mission to ensure that artificial general intelligence benefits all of humanity.
About the Role
We are seeking a strategic and hands-on operator to enhance and scale the processes and systems within our Order Management and Billing Operations. This role will manage the complete order-to-invoice lifecycle, ensuring that contract, provisioning, and pricing data transition smoothly through our systems to generate accurate, timely, and audit-ready billing. You will define and implement our operating model, collaborate closely with Revenue Systems, Engineering, and GTM teams, and help establish the operational framework that will facilitate the next phase of OpenAI's growth and transformation.
Your role will combine operational execution with process design, cross-functional collaboration, and system optimization—this is crucial for scaling our OTC function to meet the demands of rapid growth and global operations.
This position is based in San Francisco, CA, and follows a hybrid work model requiring three days in the office each week. We also provide relocation assistance to new hires.
In this position, you will:
Lead the operational readiness for new monetization initiatives, including testing, reconciliation, invoice accuracy, go-live execution, and post-launch support.
Expand operations through BPO and offshore teams, including workflow design, SOP creation, training enablement, and quality assurance to ensure consistent and accurate execution in the Order Management and Billing processes.
Integrate AI and automation into Order Management and Billing workflows to minimize rework, eliminate manual tasks, and proactively identify discrepancies before they impact billing or revenue.
Collaborate across departments, including Revenue Systems, Product, Engineering, GTM, Legal, and Deal Desk, to maintain alignment and integration in quoting, configuration, provisioning, billing, and ERP as new products and pricing models are launched.
Establish and uphold controls and segregation of duties, ensuring that documentation, approvals, reconciliations, and exception handling are transparent, repeatable, and ready for audits.