About the job
Join Human Interest in our mission to provide accessible retirement benefits for everyone.
Over half of working Americans are not adequately saving for their future due to a lack of retirement plan options from their employers. At Human Interest, we are changing this narrative by enabling small and medium-sized businesses to offer affordable retirement savings plans, empowering employees towards financial independence.
As a rapidly expanding fintech company, we are revolutionizing the retirement landscape with substantial backing from prestigious investors like BlackRock, TPG (The Rise Fund), SoftBank, and others, having raised approximately $500 million to date.
About the Role:
As the Operations Manager, you will spearhead a talented team dedicated to achieving excellence in a fast-paced environment. You will strategically guide your team members, ensuring they achieve their career aspirations while upholding key performance indicators to guarantee the precision of financial transactions. By investigating the underlying technical issues and optimizing our internal processes, you will enhance client experiences, facilitating smooth onboarding and exceptional service. Your leadership will connect cross-departmental initiatives with client requirements, maintaining operational integrity to support our growth.
Your Daily Responsibilities Include:
- Enthusiastically mentor and cultivate a team of Operations Specialists/Associates.
- Handle escalations and resolve complex issues effectively.

