About the job
Introducing Toss Payments
- Toss Payments aims to understand the challenges and inefficiencies businesses face, providing all the necessary solutions from technology to operations. We strive to offer consumers an easy and convenient service experience while ensuring that our partners can focus solely on their business operations.
- With the core mission of 'Revolutionizing the Electronic Payment Market', we operate under principles of autonomy and accountability, fostering a strong culture of mutual trust. We are seeking colleagues who will help shape the future of the payment industry.
About the Team You'll Join
- As an Operations Enablement Specialist, you will be part of the Operations Enablement team at Toss Payments.
- This team manages and supports merchants who have completed their contracts, ensuring stable and efficient use of Toss Payments.
- We collaborate with various related teams within Toss Payments to systematize and streamline all stages of merchant operations, leading operational innovations.
Your Responsibilities
- Engage in proactive communication with various teams, payment institutions, and merchants to address diverse requests and inquiries from our partners.
- Carry out operational tasks requested by small to medium-sized merchants, while systematizing and streamlining recurring operational processes.
- Identify areas for improvement to ensure stable operations for our merchants, sharing findings with your team (Operations Enablement Managers) to develop more effective Toss-centric processes.
We Are Looking For Someone Who
- Possesses a customer-centric mindset aimed at delivering the best experience to Toss Payments' merchant clients.
- Has the capability to perform diverse operational tasks quickly and accurately.
- Is proactive in defining and resolving various complex issues arising during communication with merchants, working collaboratively with related teams.
- Is quick to learn and absorb new knowledge and information.
- Is passionate about dreaming of operational innovations for Toss Payments' merchant operations and growing together with the team.
Important Notes
- This is a contract position with a duration of 1 year.
- All experience levels are encouraged to apply.
Resume Guidelines
- If you have experience in roles with customer interaction, please include specific examples of how you resolved customer inconveniences.
- If you have proactively achieved results in your work, detail the processes and outcomes.
- If you have experience in streamlining repetitive operational tasks, please describe the improvements with quantifiable results.
The Joining Process at Toss Payments
- Application submission > Job interview > Cultural fit interview > Final acceptance and onboarding.