About the job
Why Clipboard Exists:
At Clipboard, our mission is to elevate individuals along the socioeconomic ladder. We significantly enhance lives by empowering professionals to transform their extra time and ambitions into substantial career growth and financial stability. Our innovative app-based marketplace seamlessly connects workplaces with skilled professionals, enabling them to book on-demand shifts while providing businesses with immediate access to talent.
About Clipboard:
Clipboard is a rapidly expanding Series C marketplace, recognized as a leader in the Long Term Care sector and actively branching into additional fields such as Dental Offices and Schools. We proudly hold the title of a YC Top Company with a diverse global team of over 700 professionals. Since achieving profitability in 2022, we have successfully filled millions of shifts annually across our partner workplaces in the US, where tens of thousands of professionals collaborate with us each year. We invite you to join us in our mission to support even more professionals and workplaces. For more information, visit our website here.
About the Role:
As an Onboarding Specialist, you will play a pivotal role in facilitating an exceptional onboarding experience for new and returning workers using our app. Your responsibilities will include assessing their skills and matching them with the ideal healthcare facility. You will provide guidance, encouragement, troubleshoot issues, and assist them in taking their first steps toward making a meaningful impact.
Key Responsibilities:
Conduct approximately 60 targeted outbound calls daily to Clipboard app users.
Facilitate around 5 onboarding consultations each day, lasting 15 minutes each (pre-scheduled by professionals).
Send follow-up emails and texts to address inquiries and ensure no one feels unsupported.
Manage inbound messages and support tickets efficiently.
Maintain thorough documentation of all communications.
Identify pain points and areas for improvement in the worker experience.
Serve as the trusted guide and partner for healthcare professionals, ensuring they feel confident, supported, and ready for their first shift.
Ideal Candidate Profile:
You possess a genuine passion for engaging with people, helping them achieve success, and resolving challenges.

