About the job
Salary: £19,126.67 per year
28 hours per week
Available Shifts:
16:45 PM - 00:45 AM and 00:30 AM - 08:30 AM
8-hour shifts; 8-week rolling rota, 4 on 4 off
Remote work with office attendance (Hastings, East Sussex) every 8/9 weeks
Job Role:
Join our dynamic team at Medica, dedicated to delivering exceptional service and support to our clients and radiologists. In this position, you will serve as the primary point of contact within the NightHawk® Service Delivery team, thriving in a fast-paced environment.
Key Responsibilities:
Professionally communicate with radiographers, reporters, and referrers
Monitor notification systems and take appropriate actions based on observations
Assist the team leader in safeguarding reporting resources
Engage in regular individual and team development meetings
Collaborate with the technical team to address reporting workflow issues
Take ownership of shift-specific tasks and support team members as needed
Manage and escalate client complaints through proper channels
Document all shift-related information, including summaries and breached exams
Maintain knowledge of and adhere to Medica's accreditation standards
About Us:
Medica is the UK’s leading teleradiology provider, offering services to over 50% of the NHS with specialist reporting worldwide. With a growing team of over 170 staff at our headquarters, now is the perfect time to join us.
We are committed to building inclusive teams and a diverse workforce, welcoming applicants from all community groups. We celebrate diversity and encourage everyone to be their authentic selves at work. Join us today!

