About the job
Job Title: Network Engineer - NOC Team
Work Type: Rotational Shifts (including nights/weekends/on-call support as needed)
Position Summary:
We are in search of a motivated and detail-oriented L1+ Network Engineer to become a vital member of our Network Operations Center (NOC) team. The successful candidate will be instrumental in monitoring, triaging, and supporting enterprise network infrastructure, ensuring optimum performance and high availability across all systems. This position is ideal for professionals possessing foundational networking knowledge and practical experience in troubleshooting and escalation within a 24/7 operational environment.
Key Responsibilities:
- Proactively monitor network infrastructure utilizing tools and dashboards (e.g., PingMon, SNMP-based monitoring, syslogs, and alerting platforms).
- Conduct first-level (L1.5) network incident analysis, troubleshooting, and documentation.
- Execute fundamental network troubleshooting commands and tasks such as:
ping, traceroute, Routing Management (Add/Delete/Change)
- Respond to alerts, triage issues, and perform Catch & Dispatch activities to appropriate Tier 2/3 teams or vendors.
- Document incidents, workarounds, and resolutions with precision in the ticketing system (e.g., ServiceNow).
- Timely escalate unresolved or critical issues along with all necessary diagnostics.
- Support the implementation of standard operating procedures (SOPs) and ensure process compliance.
- Assist with maintenance activities and participate in planned outage support.
- Collaborate with internal teams and vendors for prompt incident resolution and follow-up.
- Perform basic configuration changes on network devices under supervision.
- Help maintain and update NOC documentation and network topology records.
Required Skills & Experience:
- 1–3 years of hands-on experience in a NOC or network support role.
- Strong understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN, LAN/WAN, VLAN).
- Familiarity with network troubleshooting tools and CLI commands (ping, traceroute, route configuration).
- Knowledge of monitoring systems and alerting tools (PingMon, SolarWinds, Nagios, etc.).
- Experience with ticketing tools such as ServiceNow, JIRA, or Remedy.
- Basic understanding of routers, switches, firewalls, and wireless access points.
- Exposure to Cisco, Aruba, or similar network technologies.
- Excellent verbal and written communication skills.
- Ability to maintain composure and effectiveness under pressure and during incidents.
- Willingness to work in a rotating shift pattern and be part of 24/7 support.
Nice to Have:
- CompTIA Network+ / CCNA / CCNP certification (or in progress).
- Exposure to SD-WAN, cloud networking solutions, and related technologies.

