About the job
We are seeking dedicated Filipino professionals for a remote position!
About Wingz: Wingz is a prominent U.S.-based rideshare company specializing in Non-Emergency Medical Transportation (NEMT). Our mission is to enhance the transportation experience for patients who require non-emergency medical appointments.
Learn more about us: https://www.wingz.com/
Position Overview:
The NEMT Routing Specialist is vital to our daily transportation operations. This role focuses on route planning, trip assignment to drivers, negotiating trip acceptances, and maintaining smooth scheduling. Excellent presentation and negotiation skills are essential for motivating drivers and ensuring operational efficiency.
Collaboration with U.S.-based staff and drivers is key to optimizing schedules, enhancing trip efficiency, and upholding a high standard of service for patients.
- Work Schedule: U.S. Hours (EST)
- Work Setup: Remote | Independent Contractor
- Employment Type: Full-Time | Long-Term Opportunity
- Fixed Salary: USD 700-900/ Month
- Perks: 10 PTO days + HMO (after probation)
- Payout: Semi-Monthly
- Equipment: Self-Provided
Key Responsibilities:
- Plan and optimize daily transportation routes for NEMT drivers.
- Assign trips to drivers and ensure acceptance through effective communication and negotiation.
- Monitor driver schedules; adjust routes for delays or emergencies as necessary.
- Proactively communicate with drivers to resolve concerns and encourage timely trip acceptance.
- Ensure compliance with NEMT regulations and company policies.
- Maintain accurate records of trips and route changes using company software.
- Collaborate with dispatch, operations, and customer support teams to resolve scheduling conflicts.
- Identify opportunities to enhance routing efficiency and reduce operational costs.
- Generate performance reports on routes, on-time metrics, and driver engagement.
- Provide insights and recommendations to management to improve overall transportation operations.
Qualifications:
- Minimum of 2 years in routing, dispatch, logistics coordination, or transportation planning (NEMT or U.S.-based experience preferred).
- Experience in sales, customer service, or client engagement is highly preferred to leverage negotiation skills.
- Strong English communication skills (both verbal and written).
- Ability to work independently while being part of a team.

