About the job
About Assembled
At Assembled, we believe that exceptional customer support requires a harmonious blend of human agents and artificial intelligence. As the only unified platform that seamlessly integrates both at scale, Assembled empowers leading companies like Canva, Etsy, and Robinhood to streamline their entire support operations — from in-house agents to BPOs and AI — within a single operating system. With features like AI Agents that handle end-to-end case resolution, AI Copilot for agent support, and AI-driven workforce management to optimize human and AI resources, Assembled enables teams to deliver faster, superior service while making informed staffing and automation decisions. Backed by $70 million from NEA, Emergence Capital, and Stripe, we are on a mission to create the platform that truly embodies the synergy of AI and human collaboration.
The Role
We are seeking a dynamic Account Executive to join our team and drive the acquisition of new customers. As an integral early member of our sales team, you will play a vital role in shaping our sales strategy. We are looking for a confident individual who excels in generating leads and closing deals. Your insights from customer interactions will be invaluable in refining our go-to-market strategy and enhancing our operational processes as we scale.
Responsibilities
Identify high-potential businesses and verticals, developing and executing targeted outbound strategies to engage them with Assembled.
Effectively communicate and showcase our value proposition, generating excitement and interest among potential clients.
Manage the entire sales process from initial contact to closing, including product demonstrations, negotiations, and handling security and procurement processes with support from Sales Engineers.
Act as a trusted advisor to prospective customers, providing insights and guidance throughout their decision-making process.
Collaborate closely with Customer Success to ensure successful onboarding and satisfaction of your customers.
Work cross-functionally with Marketing and Engineering teams to relay customer feedback and insights.
Utilize your experiences to iterate and enhance our sales philosophy, playbook, and processes continuously.
About You
2-5 years of experience in closing sales, preferably with a SaaS product.
Exemplary attention to detail along with strong verbal and written communication skills.
Eager to learn about Assembled's technical offerings and effectively articulate the platform's value to potential clients.

