Qualifications
Education: Bachelor’s Degree in a related field.Experience: A minimum of four (4) years in a related field.Strong background in data analysis, particularly with customer and behavioral data.Experience in leading Voice of the Customer programs or similar customer experience initiatives.Familiarity with customer data management best practices.Expertise in customer segmentation methodologies and the ability to translate these into actionable insights.Ability to translate complex data into actionable insights and recommendations.Excellent communication and presentation skills, with the ability to influence stakeholders at all levels.Proven ability to work cross-functionally in a collaborative environment.Strong strategic thinking and problem-solving abilities.
About the job
Summary
The Manager of Customer Intelligence & Experience serves as the key advocate for our customers within Allegiant Air. This pivotal role requires a deep understanding of customer behavior, preferences, and experiences, enabling the provision of actionable insights that inform the development and enhancement of our products and services. By collaborating with various teams including Loyalty, Ancillary, and CoBrand, the Manager ensures that the customer perspective is integral to all major decision-making processes.
In this capacity, you will take ownership of customer data management, ensuring accurate capture, maintenance, and effective utilization of data from inception to application in decision-making. You will also be responsible for crafting and maintaining comprehensive customer segmentation strategies that provide a detailed and actionable view of our customer base, allowing for more tailored offerings.
Visa Sponsorship: Not Available
Minimum Requirements
A combination of education and experience will be considered. Must be authorized to work in the US as defined by the Immigration Act of 1986. A Criminal Background Check is required.
Education: Bachelor’s Degree in a related field.
Experience: A minimum of four (4) years in a related field.
- Strong background in data analysis, particularly regarding customer and behavioral data.
- Experience leading Voice of the Customer programs or similar customer experience initiatives.
- Familiarity with customer data management best practices.
- Expertise in customer segmentation methodologies and translating these into actionable insights.
- Ability to convey complex data into actionable recommendations.
- Exceptional communication and presentation skills to influence stakeholders at all levels.
- Proven ability to work collaboratively in cross-functional teams.
- Strong strategic thinking and problem-solving skills.
Preferred Requirements
Experience in customer-centric roles within the airline industry or a related field is highly valued.
Job Duties
Lead efforts to analyze customer data to identify key trends and opportunities, focusing on developing data-driven strategies.