About the job
Job Title: Magento Developer (Adobe Commerce) – Night Shift Support
Location: Remote (Philippines)
Work Schedule: 4 hours daily, 5 days per week, 1:00 AM – 5:00 AM PHT. Flexibility is required for occasional shift changes (to cover absences) and overtime (OT payable) when needed.
Contract Type: Full-time Freelance, Long-Term
Role Overview
We are in search of a talented and committed Magento Developer to join our Managed Services Run Team. This pivotal role involves the support and maintenance of Magento (Adobe Commerce) platforms for our esteemed global clientele. The developer will be tasked with diagnosing incidents, delivering clear and concise explanations, executing hotfixes as necessary, and escalating issues to the build team when appropriate.
The team operates 24/5 across various shifts, and this position will primarily cover the night shift (1 AM – 5 AM PHT), necessitating flexibility to occasionally adjust shifts to accommodate team members' absences.
Key Responsibilities
- Monitor and address support tickets in alignment with SLAs.
- Investigate challenges on Magento 2 (Adobe Commerce) platforms and provide thorough root cause analyses.
- Implement hotfixes or minor patches as needed.
- Escalate complex issues to the development team with comprehensive documentation of findings.
- Collaborate with global Run Team colleagues to ensure seamless 24/5 coverage.
- Maintain meticulous records of incident management and resolutions.
- Adhere to best practices regarding code quality, testing, and deployment for hotfixes.

