About the job
Join Credit Suisse, a leading global banking institution and an employer of choice, as we continue to strengthen our market position. Our dedicated team of over 49,700 professionals shares a common vision to establish the world’s most admired bank.
At our Wroclaw Center of Excellence (CoE), we leverage cutting-edge technology to deliver innovative products and exceptional services to our clients. We are committed to attracting top talent and offering a robust platform for our employees to grow and advance their careers.
As a Level 2 Desktop Support Specialist, you will play a pivotal role in providing technical assistance to users across multiple locations. Your expertise will be essential in diagnosing and resolving technical issues both remotely and on-site. You will proactively identify challenges using our ticketing system and assist users in maximizing the advanced features of Office and other software applications.
Key Responsibilities:
- Conduct pre-shift team communications and readiness checks of the environment.
- Manage the incident queue according to shift patterns.
- Prioritize and resolve tickets in the L2 queue, reassigning as necessary to other support teams.
- Deliver exceptional service to all internal clients consistently.
- Maintain accurate incident data within the ITSM incident booking system.
- Oversee production incidents from initiation to resolution.
- Ensure adherence to processes and procedures to uphold quality and professionalism.
- Communicate effectively with users seeking support.

