About the job
Department: Operations
Reports To: NOC Manager
Location: Hybrid, Woburn, MA
Available Shifts: Overnight: 10PM-6AM & First: 6AM-2PM
Classification: Full-Time, Exempt
Estimated Annual Salary: $105,000 – $135,000
About Knox Systems
At Knox Systems, we operate the largest managed cloud for federal agencies, constructing and maintaining secure cloud and AI environments that are essential for the U.S. government’s critical missions—from national security and public safety to vital public services. Our clients trust us to deploy production systems that adhere to the highest standards of security, reliability, and compliance.
Joining Knox means contributing to high-impact, purpose-driven work. The challenges we tackle are significant, expectations are elevated, and the outcomes of our efforts are transparent. Here, speed, rigor, and trust are paramount, as the environments we protect cannot afford failure. Your work will be immediately visible, your expertise will be instrumental, and the effects of your contributions will be tangible. Operating at a federal scale, we secure some of the most sensitive government environments in the nation—ensuring that the systems we design perform flawlessly.
Role Overview
As a Level 2 Cloud Operations Engineer, you will take charge of advanced troubleshooting, system administration, and application environment support across Knox's cloud infrastructure. This role integrates operations, automation, and development support—ensuring system stability, executing changes, and maintaining compliance across FedRAMP Moderate, High, and IL4 environments. The perfect candidate will have hands-on experience in compliance-controlled cloud environments within a NOC/SOC context, possess deep knowledge of cloud infrastructure services, and demonstrate a proactive approach to real-time alerts, incidents, and escalations in production.
This position operates on a shift basis within a 24/7 Network/Cloud Operations setting. Team members are expected to adhere to assigned shifts, clock in during scheduled hours, and maintain continuous operational coverage. The role involves participating in a rotating on-call schedule for after-hours incidents and holiday coverage. As a customer-facing position, it necessitates professional interactions with clients during incident responses, including handling support phone calls and attending client meetings through Zoom or other collaboration platforms.
Key Responsibilities
Execute advanced troubleshooting for infrastructure, operating system, and application issues.
Maintain system stability and compliance within regulated environments.
Engage in customer interactions to provide exceptional support and service.