About the job
Join our dynamic Technical Support team as an Application Support Engineer (Level 1). In this role, you will assist clients and internal teams in diagnosing and resolving intricate technical issues, uncover root causes, and contribute to the continuous enhancement of our systems and workflows.
The dxFeed Technical Support team is structured into three levels based on task complexity, technical proficiency, and responsibilities. This position fosters active collaboration across diverse teams and presents genuine opportunities for both technical and professional growth.
Key Responsibilities:
- Deliver technical support to B2B clients utilizing dxFeed market-data products.
- Diagnose and resolve issues within high-load financial systems (market data delivery).
- Engage with clients by offering technical guidance, recommendations, and integration assistance.
- Keep precise records of customer interactions, incidents, and resolutions.
- Identify underlying causes of technical problems and suggest sustainable solutions.
- Contribute to discussions on system architecture, documentation, procedures, and test plans.
- Assist in the implementation of new products and services.
- Monitor system health, performance, and software functionality.
- Collaborate effectively with developers, business analysts, technical writers, sales, legal, and finance teams.
- Communicate with external market data providers, exchanges, brokers, and trading firms.
- Provide training and knowledge sharing for users and team members.
- Stay updated on technologies and trends in FinTech and market data.
- Adhere to security, quality, and compliance standards.

