About the job
The Learning & Membership Operations Coordinator plays a vital role in overseeing the operational management of learning delivery, membership administration, and marketing coordination. This position ensures that all systems, processes, and participant/member experiences function seamlessly, allowing facilitators and consultants to concentrate on client engagement and program implementation. Operating within a structured remote environment, this role supports the comprehensive coordination of learning programs, management of membership lifecycles, and execution of operational marketing strategies.
- Manage and maintain the Learning Management System (LMS), ensuring timely course uploads, learner access, and content updates.
- Oversee the onboarding of learners, course setup, tracking of progress, and maintenance of certification records.
- Administer accreditation processes, including compliance with CP-SWP requirements.
- Coordinate logistics for both virtual and in-person learning programs.
- Manage scheduling of programs, operational timelines, and communications with participants.
- Collaborate with facilitators to ensure readiness for program delivery and operational alignment.
- Support the collection of post-program feedback and the preparation of reporting materials.
- Oversee membership onboarding, renewals, and the maintenance of membership databases.
- Address membership inquiries and uphold accurate membership records.
- Coordinate the execution of marketing campaigns in conjunction with the marketing team.
- Assist with website updates and content management.
- Handle learning-related inquiries via email and escalate issues as necessary.
- Maintain documentation, operational procedures, and the integrity of system data.
- Support reporting activities across learning and membership functions.
- Identify opportunities to enhance operational efficiency and consistency.
- Undertake additional duties as required.

