About the job
Join our dynamic voice/contact center engineering team as a Lead Senior Java IVR Application Developer. In this pivotal role, you will play a crucial part in the development, support, and continuous enhancement of cutting-edge cloud-based IVR applications. Collaborating closely with project teams, third-party vendors, internal IT specialists, and business partners, you will ensure the effective implementation of voice contact center systems. A solid grasp of IVR platforms, excellent troubleshooting abilities, and strong communication skills are essential for engaging with stakeholders across all levels.
Your responsibilities will include the development and maintenance of stateful, cloud-based IVR applications that meet both business and technical requirements. You will engage in hands-on development, SQL-based application configuration, and the implementation of operational enhancements to provide a reliable and high-quality IVR experience for millions of customers.
Key Responsibilities:
- Design, develop, and sustain IVR applications tailored to business and technical specifications
- Integrate IVR solutions with essential internal services
- Monitor IVR systems and drive operational improvements to elevate customer experiences
- Diagnose and resolve issues within the voice contact center and IVR environments
- Collaborate with project managers to ensure timely, high-quality solution delivery
- Work autonomously while supporting a regional business unit aligned with global goals
- Engage in forward-thinking initiatives aimed at refining call steering and IVR architecture
- Effectively communicate technical concepts to both technical and non-technical stakeholders

