About the job
Become a Valuable Part of Our Team as a Key Account Manager!
We are on the lookout for a dynamic and results-oriented Key Account Manager to join our enthusiastic team in Newark, Nottinghamshire. This role presents a unique opportunity for an experienced professional to drive sales growth and influence the future of sustainable waste management.
At first-mile, we offer tailored recycling and waste management services, collaborating closely with suppliers who share our commitment to sustainability and customer satisfaction. Our mission centers on enhancing Corporate Social Responsibility, optimizing recycling initiatives, and delivering substantial cost savings for our clients.
We pride ourselves on creating an inclusive workplace where every team member feels valued and empowered. Our commitment to diversity fuels innovation, enabling us to challenge conventional practices and discover the best solutions for our customers, suppliers, and our workforce.
Role Overview
The Key Account Manager will take charge of managing designated accounts, ensuring seamless service transitions and fostering strong customer relationships.
Main Responsibilities:
· Oversee smooth service transitions during the onboarding and offboarding of customer contracts.
· Cultivate and maintain robust customer relationships while proactively managing accounts to ensure retention and growth.
· Achieve and surpass company margin and revenue targets through business development and value engineering initiatives.
· Continuously seek opportunities for improvement and innovation in waste/resource service delivery to maximize customer value.
Additional Duties:
For each account:
· Develop and maintain a comprehensive Account Development Plan (ADP).
· Ensure compliance with contractual terms and SLAs between the customer and first-mile.
· Guarantee service delivery meets or exceeds customer expectations and standards.
· Conduct regular meetings with customers to assess and enhance service performance.
· Perform waste audits periodically to identify opportunities for continuous improvement in service delivery.
· Prepare necessary customer and internal reports as required.

