About the job
About Our Team:
Join our dynamic and expanding team dedicated to providing exceptional technology support experiences that empower our employees to embrace the vision of Dynamic Work. As an IT System Administrator, your focus will be on delivering top-notch technology support for our employees and workspaces, underscoring the significance of an outstanding technology experience.
This role revolves around promptly resolving employee IT issues and promoting proactive enhancements, all while upholding a strong commitment to customer satisfaction. As part of a team committed to revolutionizing the future of work, you will encounter challenging yet fulfilling and engaging tasks. We tackle intricate problems, use data-driven decision-making, and place the overall employee experience at the forefront of our endeavors.
As a key member of our globally distributed IT support team, both remote and onsite, you will serve as the primary liaison for our internal customers. Your main responsibility will be to provide essential Service Desk support to employees, which involves troubleshooting via Slack, Zoom, or Email, as well as managing and escalating high-priority incidents. Additionally, you will enhance employee productivity by sharing knowledge and guiding them in the effective use of technology.
With a security-first mindset, you will allow policies to guide your interactions with our customers. You will champion our employees by understanding their technology challenges and advocating for solutions that facilitate their ability to perform at their best.
The ideal candidate for this System Administrator position will exhibit a strong understanding and proven ability in resolving issues across various technologies. This includes expertise with hardware (both Apple and Windows), mobile devices, networks, and operating systems, as well as proficiency in common internet and SaaS applications (such as browsers, Slack, Google Workspace, Office, and Okta). Attention to detail and the ability to work independently in a fast-paced environment are essential traits.
Our ultimate goal is to ensure that our customers have a remarkable technology experience and possess all the necessary tools to achieve success.
Key Responsibilities:
- Provide an outstanding customer support experience to all Rubrik employees and contractors. This role requires a 24/7 commitment, including flexibility to work various shifts, nights, weekends, and public holidays.
- Aim for first-contact resolution for all employee support interactions whenever possible, while efficiently managing competing priorities in a high-velocity environment.

