About the job
We are seeking a meticulous and skilled IT Support Specialist to enhance our remote team. If you are proficient in Windows operating systems and thrive on resolving intricate hardware and software challenges—from BIOS settings to managing Microsoft Entra ID—your expertise is welcome here.
As our primary technical consultant, you'll be vital in keeping our team connected, secure, and efficient by overseeing our Microsoft Cloud framework and managing our array of Windows devices.
Key Responsibilities
- System Administration: Oversee Windows 10/11 environments, user profiles, permissions, and device settings.
- Cloud & Identity Management: Manage Microsoft 365 and Microsoft Entra ID (Azure AD), including MFA setups and Azure-joined device oversight.
- Advanced Troubleshooting: Utilize the Windows toolkit (PowerShell, DISM, SFC, Event Viewer) to identify and rectify OS and startup complications.
- Network Support: Diagnose IP configurations, DNS, VPN connectivity, and basic router/firewall challenges.
- Hardware & Peripherals: Conduct diagnostics on desktops/laptops (SSD/NVMe, BIOS/UEFI) and manage printer connections (spooler problems, driver installations).
- Software Excellence: Provide support for the complete Microsoft 365 suite (Outlook, Excel, Word), Dropbox, OneDrive, and web-based applications.
- Security First: Ensure endpoint protection, perform malware scans, and promote security best practices including phishing awareness.
Technical Requirements
Operating Systems & Cloud
- Proficient in Windows 10/11 administration.
- Familiarity with Microsoft Entra ID (Azure AD) and basic Azure environments.
- Basic understanding of Windows Server environments.
Networking & Security
- Strong grasp of TCP/IP, DNS, and VPN protocols.
- Knowledge of antivirus/endpoint protection and secure document handling.
Diagnostic Toolkit
- Experience with command-line tools: CHKDSK, SFC, DISM, and Task Manager.
- Ability to analyze Event Viewer logs and Reliability Monitor data.
Qualifications & Experience
- Experience: 2+ years in a dedicated IT Support or Help Desk position.
- Communication: Capability to convey technical concepts to non-technical individuals effectively.
- Problem Solving: A systematic approach to system diagnostics and data recovery.
- Education: CompTIA A+, Network+, or Microsoft Modern Desktop Administrator certification preferred.

