About the job
Position: IT Support Engineer
Location: Our team operates on a hybrid schedule, requiring 3-4 days a week in the office at Thorpe Park, Leeds.
Salary: Up to £35,000 per annum, depending on experience, with a comprehensive benefits package.
Contract Type: Permanent
Employment Type: Full-time
Working Hours: This role follows a rotating shift pattern from Monday to Friday, with shifts from 7:00 AM to 3:30 PM, 8:00 AM to 4:30 PM, and 9:00 AM to 5:30 PM.
Are you ready to join the UK's largest online pharmacy, dedicated to delivering exceptional service to our patients? With 25 years of experience, we've assisted over 1.8 million patients in England with their NHS prescription needs, from request to delivery. We are proud to be a Great Place to Work certified organization, prioritizing colleague experience, and as a certified B Corp, we uphold high standards of social and environmental responsibility. Our team members are integral to our mission of becoming a leading, patient-centric digital healthcare provider, and we are committed to fostering a positive and transparent work environment for everyone.
We are seeking an IT Support Engineer (equivalent to 2nd Line) to ensure the reliability of our critical business applications. You will be responsible for troubleshooting and resolving technical issues, managing escalations, and providing a seamless IT experience for our users. This role is perfect for individuals who excel at problem-solving, thrive in a dynamic environment, and adopt a proactive, customer-oriented approach.
Our technical teams operate around the clock to guarantee that our patients receive world-class service. As such, this position may require participation in an on-call rota as needed, with fair scheduling and additional compensation for on-call periods.
Why Join Us?
We believe that exceptional individuals deserve exceptional support. That’s why we offer a competitive benefits package designed to promote well-being and work-life balance.

