About the job
Join our prestigious IT infrastructure support team as an IT Support Engineer and contribute to the reliable operation of advanced biometric systems essential for national infrastructure. Your role will ensure that mission-critical devices at key locations are operational around the clock, making a significant impact on national security.
Key Responsibilities:
- System Deployment & Configuration: Support the setup and configuration of computers, workstations, operating systems, software applications, and peripheral devices for project teams.
- On-Site IT Support: Deliver first-level on-site IT support on a 24/7 rotational shift basis, including public holidays, ensuring the uninterrupted functioning of essential systems.
- Troubleshooting & Escalation Management: Diagnose and resolve technical issues, providing timely updates to the Project Manager regarding major incidents.
- Proactive System Monitoring: Conduct daily health checks and maintain inventory assessments to prevent system downtime and guarantee all devices are fully operational.
- Technical Expertise: Apply your hands-on experience in troubleshooting and maintaining PCs, peripherals, and applications within a Windows environment.
Why Work With Us?
- Acquire valuable experience managing and maintaining cutting-edge biometric technology vital for national security.
- Enhance your troubleshooting skills in high-stakes, mission-critical environments.
- Become adept at navigating SLAs and KPIs essential for achieving exceptional service delivery.
- Advance into leadership roles, supervising a team delivering IT support in critical settings.
- Shift Allowance: Enjoy a shift allowance as compensation for working on a rotating schedule.
- Transport Allowance: Benefit from a transport allowance to facilitate your commute.
- Standby Allowance: Receive compensation for standby duties.
- Public Holiday Pay: Earn additional pay when working on public holidays.
If you're motivated by the challenge of maintaining essential systems that support national security and wish to advance your career in IT support, we encourage you to apply!

