About the job
About African Leadership University
At the African Leadership University (ALU), we transcend traditional academia to serve as a launchpad for Africa’s future leaders. Our mission is audacious: to cultivate ethical, entrepreneurial changemakers who will redefine Africa’s narrative. Through a progressive curriculum, immersive learning experiences, and a dynamic pan-African community, we empower our students to tackle intricate challenges, integrate diverse perspectives, and forge solutions that yield lasting impact. We don’t merely educate; we foster adaptable, globally-minded problem-solvers equipped to navigate uncertainty, innovate from the ground up, and guide Africa into a thriving 21st century.
ALU is officially registered in Rwanda as The African Leadership University and in Mauritius as the African Leadership College of Higher Education (ALCHE). Both entities are separately accredited by the Council of Higher Education in Rwanda and the Higher Education Commission in Mauritius. The ALU School of Business (ALUSB) serves as the nucleus for education in business, leadership, and entrepreneurship across both campuses.
We prioritize creating a secure and open environment, balancing the safety of students, staff, and visitors with respect for individual rights and safeguarding responsibilities.
Our Work Culture
The ALU team operates distinctly from conventional academic bureaucracies. We approach education through foundational principles, empowering individuals to devise, test, and implement innovative ideas, and collaboratively crafting transformative learning experiences. Our passion for our students drives us, and we embrace the challenge of building something entirely new.
The African Leadership University is committed to the safety and well-being of all students in our care. As a testament to this commitment, we uphold a comprehensive safeguarding policy that embodies our Zero-tolerance approach to any safeguarding violations.
The Role
The IT Services Manager is responsible for the comprehensive stability, security, governance, and performance of the organization’s technology platforms and IT services. This role leads the IT Support function while managing IT Service Management (ITSM), cybersecurity operations, identity governance, incident response, and vendor compliance. This position requires both strategic foresight and hands-on operational expertise, demanding a high degree of operational maturity and security discipline.
Key Responsibilities
- Oversee IT Service Management, ensuring platform uptime and operational security.
- Lead cybersecurity initiatives and incident response efforts.
- Manage vendor relationships and compliance.
- Develop and implement IT governance frameworks.
- Collaborate with cross-functional teams to enhance technology solutions.

