About the job
The ideal IT Operations are those that seamlessly integrate into daily work without causing disruption. Imagine receiving your laptop before your start date, with all necessary applications pre-configured. Security measures operate quietly in the background, ensuring your data remains safe, while support is always ready to assist before any frustration arises.
This level of operational excellence is not by chance; it requires meticulous systems, transparent processes, and a team dedicated to making every interaction—be it password resets, device enrollments, or SaaS renewals—part of a larger mission: to ensure technology empowers rather than obstructs.
At Mercury, we are revolutionizing the financial infrastructure for startups and growing companies. Built on AWS, our fast-paced product must adhere to strict regulatory requirements, ensuring that every access decision and device meets high security standards. We are looking for someone who can make this complexity feel effortless.
We are seeking an IT Operations Manager to spearhead our internal technology operations. In this role, you will manage SaaS applications, identity and access systems, endpoint security, and the entire employee technology experience—from onboarding to offboarding and every step in between. You will create scalable processes, manage vital vendor relationships, and guarantee that our IT operations not only meet the expectations of our employees but also comply with industry regulations.
Mercury is a fintech company, not an FDIC-insured bank. Banking services are provided through Choice Financial Group and Column N.A., Members FDIC.

