About the job
IT Maintenance Technician
As a leading software publisher specializing in ERP solutions for the textile maintenance market, Inforum is dedicated to the success of independent businesses and major franchises like Sequoia, Aqualogia, and Colporteur with our flagship product GestiClean©. We also serve laundries of all sizes, whether private or public, including renowned names such as Puy du Fou and the Assemblée Nationale through our product Brooclean©.
We are deeply embedded in our ecosystem, developing and providing innovative solutions to support merchants, business leaders, and employees in the textile care sector.
Our Goals:
As we continue to grow, we are attracting more large clients and forging new partnerships. To maintain our high standards of customer satisfaction, we are looking for a new IT Maintenance Technician to join our dedicated technical support team.
Your Responsibilities:
You will join a team of technical support technicians committed to ensuring the success of our clients, ranging from independent merchants to franchises with over 200 employees.
Your role will involve providing direct user support, preparing installations in the workshop, and visiting clients on-site for training and advice.
As a representative of our company, you will have direct interaction with our clients and be instrumental in their satisfaction. You will gradually become an expert in our solutions and understand the business processes of our clients. Your learning will include handling level 1 and 2 incidents.
Utilizing modern tools (high-performance computers, professional TeamViewer accounts, ERP Odoo, etc.), you will work with a versatile support team that varies tasks to deliver expert and quality service to our extensive client base.

