About the job
Join Control Risks as an Intelligence Operations Team Lead, where you will spearhead the Global Security Operations Center (GSOC) for a premier global technology client. This pivotal role is designed to facilitate the transformation of the operations team into a more intelligence-driven entity, ensuring high-level strategic oversight and operational excellence.
In this leadership position, you will not only manage daily operations but also mentor and guide team members, fostering an environment of continuous improvement and high-quality service delivery in alignment with client objectives. Your hands-on support will be balanced with leadership responsibilities, as you drive process enhancements and act as a vital liaison between Control Risks and the client.
- Oversee staff onboarding, training, quality inspections, shift scheduling, and the development of Standard Operating Procedures (SOPs);
- Generate regular and ad hoc business reports as per client requirements;
- Identify workflow challenges and risks, propose solutions, and implement operational process optimizations;
- Engage with clients to ensure timely resolution of issues and alignment of GSOC Operators/Shift Leaders with strategic goals;
- Provide operational support to GSOC as necessary;
- Conduct performance reviews, provide coaching and feedback, and facilitate career development for your team members;
- Act as the primary contact between team members and the ECS program management team, ensuring quality control and timely updates;
- Collaborate with the Talent Acquisition team to participate in hiring processes, aligning team resources with client and program needs;
- Manage onboarding logistics, offboarding processes, and ensure seamless operational continuity;
- Oversee team scheduling, approve time off requests, and maintain a consistently high-quality service level for the client;
- Work closely with the ECS program management team to align on program strategy and priorities, translating them into actionable team deliverables;
- Enhance global program alignment through the development and improvement of SOPs.

