About the job
Join our dynamic team as an Installation Coordinator, where you will be pivotal in ensuring exceptional customer experiences. In this role, you will oversee all in-home installation projects, collaborating closely with both installers and clients to facilitate a seamless process.
Elevate your career with Refloor! Our commitment to growth is not merely a promise, but a reality.
Who is Refloor?
Refloor stands as America’s fastest-growing flooring company, and our achievements are driven by dedicated individuals like you. Your contribution fuels our expansion and inspires us to excel. We prioritize team development and customer satisfaction, striving to deliver nothing short of 5-star experiences. Be a part of our thrilling journey!
Key Responsibilities:
- Project Management: Oversee daily progress of assigned projects from inception to completion, ensuring effective execution within established timelines.
- Relationship Building: Cultivate strong partnerships with our installation teams and clients, fostering trust and open communication.
- Collaboration: Work alongside on-site installation crews to assist with basic customer inquiries, troubleshoot technical issues, and manage change order requests as needed.
- Customer Support: Address client concerns and deliver outstanding service throughout and following the installation process to ensure satisfaction and resolve any arising issues.
- Payment Processing: Collect payments from clients for contracted services, maintain relevant documentation, and facilitate additional payment processes in accordance with company guidelines.
- Additional Tasks: Perform other necessary duties as assigned, contributing to the overall success of the team and company.

