About the job
Join our dynamic team as an Installation Coordinator, where your contribution will be vital in ensuring exceptional service experiences for our valued customers. In this role, you will oversee all in-home installation projects, working closely with both installers and clients to ensure a seamless process from start to finish.
Elevate your career to new heights! At Refloor, we believe in real growth opportunities, not just promises.
About Refloor:
Refloor stands as America’s fastest-growing flooring company, and our achievements are driven by dedicated individuals like you. Your passion and commitment foster our growth and inspire us to continue thriving. We prioritize team development and customer satisfaction, striving to deliver nothing less than 5-star experiences. Be a part of our exciting journey!
Key Responsibilities:
- Project Management: Oversee daily progress of assigned projects, ensuring effective execution within scheduled timelines.
- Relationship Building: Cultivate strong connections with installation crews and clients to promote trust and open communication.
- Collaboration: Work alongside on-site installation teams to address customer inquiries, resolve technical issues, and manage change orders as required.
- Customer Support: Respond to customer concerns and deliver exceptional service throughout the installation process, ensuring satisfaction and addressing any arising issues.
- Payment Processing: Handle client payments for contracted services, update relevant documentation, and facilitate additional payment processes as per company protocols.
- Additional Tasks: Perform any other assigned duties that contribute to team and company success.

