About the job
At Lighthouse, we are dedicated to transforming the commercial strategy landscape for the hospitality sector. Our state-of-the-art commercial platform simplifies data complexities, equipping businesses with actionable insights, advanced pricing mechanisms, and innovative business intelligence tools to maximize their revenue potential.
With a robust backing of $370 million in Series C funding and a relentless pursuit of growth, we have integrated five companies into our ecosystem and achieved over $100 million in Annual Recurring Revenue (ARR) in 2024. Our diverse team of more than 850 professionals across 35 countries embodies 34 different nationalities.
At Lighthouse, we cultivate more than just a workplace; we are a vibrant community. Collaborative and enjoyable, we are deeply committed to revolutionizing the hospitality industry together. Are you prepared to join us and shine as part of the most exhilarating journey in this field?
What You Will Do
As an Implementation Specialist, you will play a vital role in the client experience by onboarding new customers to Lighthouse, particularly focusing on the direct products from The Hotels Network. You will serve as the primary technical consultant for our clients during the critical post-sales phase, guiding them through the setup process, addressing inquiries, and resolving technical challenges to ensure a seamless onboarding journey. You will collaborate with Sales, Product, and Technical teams, utilizing AI tools and internal resources for enhanced efficiency.
Where You Will Have Impact
- Account Activation: Oversee the entire client onboarding cycle, ensuring successful account activation through proactive management and consistent follow-up.
- Client Technical Support: Provide guidance to clients during the technical installation of our scripts, offering hands-on assistance and troubleshooting to guarantee a smooth setup.
- Communication: Act as the primary contact for our German-speaking clients, ensuring clear communication and timely project delivery.
- Sales Collaboration: Work closely with Sales Managers to ensure a swift and seamless transition of new accounts.
- Technical & Integration Coordination: Collaborate with technical and partnership teams to manage integrations and prioritize technical requirements.
- Data Monitoring: Track initial client data and platform functionality to ensure everything operates correctly post-setup.
- Knowledge Sharing: Enhance team efficiency by documenting processes and sharing knowledge within the team.

