About the job
- Join our dynamic team at Zealogics.com as an IAM/IDM Support Engineer! We’re looking for a passionate individual with robust expertise in Identity and Access Management (IAM) and Identity Directory Management (IDM) platforms, including IBM Tivoli (IBM Security Verify), Okta, and Microsoft Entra ID (formerly Azure AD).
Key Responsibilities:
- Deliver operational support for IAM/IDM systems like IBM Tivoli (IBM Security Verify), Okta, and Entra ID.
- Conduct user lifecycle management tasks: provisioning, de-provisioning, access reviews, and role management.
- Troubleshoot and rectify authentication, authorization, and integration issues across various applications and systems.
- Oversee identity federation, SSO, MFA, and directory synchronization configurations.
- Collaborate with internal stakeholders to implement access controls and policy enhancements.
- Ensure system uptime, manage patches, and execute backup and recovery processes for IAM systems.
- Assist with upgrades, migrations, and integration projects involving IAM platforms.
- Develop and maintain comprehensive documentation related to processes, troubleshooting steps, and system configurations.
- Monitor systems for security vulnerabilities and compliance requirements; escalate issues as necessary.
- Participate in on-call support rotations and incident management activities.
Required Skills and Experience:
- Extensive hands-on experience with IBM Tivoli Access Manager/IBM Security Verify including configuration, support, and troubleshooting.
- Practical experience with Okta Identity Cloud, focusing on user management, SSO, MFA, and API integrations.
- Strong experience managing and troubleshooting Microsoft Entra ID (Azure Active Directory) environments.
- Familiarity with authentication protocols such as SAML, OAuth, OpenID Connect, LDAP, and Kerberos.

