About the job
About Us:
At APA, we pride ourselves on offering an extensive range of airflow solutions tailored for a variety of commercial sectors, including healthcare, pharmaceuticals, research, and semiconductor facilities. As a dedicated representative of the airside of the HVAC industry, our expertise and product knowledge set us apart in the marketplace. We not only provide top-tier HVAC products but also guide our customers in selecting the most suitable options for their specific needs. Our commitment to excellence makes us a trusted partner for commercial and institutional clients.
Role: HVAC Parts Specialist
Due to our rapid growth, APA is seeking a motivated Parts Specialist to join our team! In this dynamic role, you will collaborate with the Parts Manager to drive HVAC parts sales while developing a deep understanding of our clients' requirements. You will recommend the appropriate parts and assist customers in making informed decisions. With a diverse portfolio of exciting projects in the region, there is always something new to learn. If you have a passion for customer service, this opportunity might be just right for you!
Responsibilities:
- Facilitate sales of HVAC parts through online platforms, in-person interactions, and telephone communications.
- Address all customer inquiries related to parts, projects, or order tracking.
- Identify the most suitable parts for each project and manage the order processing.
- Conduct follow-ups on orders to ensure customer satisfaction, through verbal and written communication.
- Prepare and package merchandise for customer pickup or shipment.
- Assist in maintaining inventory control and accuracy.
Qualifications:
- Demonstrated aptitude for outstanding customer service.
- Proficient typing, documentation, and communication abilities.
- Willingness to work on-site at our Weymouth, MA office, Monday to Friday.
- Availability to work from 7 AM to 4 PM.
- Prior experience in the HVAC industry is a plus but not mandatory.
Estimated Salary - $29 - $35/hour, with flexibility based on experience.
APA is an equal opportunity employer, committed to ensuring a workplace free from discrimination and harassment, in accordance with applicable laws.

