About the job
Please note: This is an in-office role based at our Draper, UT headquarters. Employment is contingent upon successfully passing both a background check and a credit check.
AI at BambooHR
At BambooHR, our mission is to empower people to excel in their professional endeavors. We recognize the transformative potential of AI and are harnessing its capabilities to optimize our workflows, allowing us to focus on innovation and impactful projects. We seek inquisitive, forward-thinking individuals eager to explore how AI can enhance their roles and help us redefine the future of HR.
Essential Job Duties
The Helpdesk Technician II is a seasoned IT support expert responsible for independently resolving a variety of technical challenges while ensuring the seamless operation of Helpdesk services. This position transcends standard support by overseeing systems, enhancing workflows, and developing automation solutions to boost efficiency. A successful Helpdesk Technician II serves as a reliable escalation point, a vital technical asset, and a consistent operational resource for the team.
You will:
- Independently troubleshoot and resolve moderate-to-complex Helpdesk tickets.
- Act as an escalation point for Helpdesk Technician I.
- Diagnose advanced software, access, and account-related issues.
- Identify and rectify basic network connectivity challenges.
- Manage the complete lifecycle of IT equipment, encompassing provisioning and decommissioning.
- Administer and support critical IT systems including Okta, Google Workspace, Jamf Pro, and Intune.
- Design, develop, and maintain automation solutions to enhance Helpdesk efficiency.
- Improve and maintain Helpdesk documentation, workflows, and standards.
- Offer informal coaching and technical direction to Helpdesk Technician I.

