About the job
About the Role
Join our team as a Sales Advisor at H&M, where your primary focus will be delivering exceptional customer service. You will greet and guide customers throughout the store, helping them discover our fantastic range of products. Your expertise in fashion will enable you to provide insightful information, ensuring our customers have the best shopping experience possible. Additionally, you'll assist in maintaining a well-presented sales floor and a clean back of house, collaborating closely with your team to enhance customer satisfaction.
A Day in the Life
No two days are the same at H&M; however, a typical day will include:
Customer Sales & Profit
- Deliver outstanding customer service by guiding customers through the store and supporting them in their shopping journey.
- Engage with customers to foster relationships and enhance their shopping experience.
- Assist customers in navigating our fashion trends and product offerings throughout the store.
- Effectively promote and sell our products to meet sales goals.
- Encourage customers to join our Customer Loyalty App (Hello Member) and participate in our sustainability initiatives.
- Represent the H&M brand positively in all customer interactions.
- Collaborate with store management to implement commercial strategies that drive sales.
Fashion & Trend Awareness
- Stay updated on current fashion trends, styles, and competitors, and share this knowledge with customers.
Team & Development
- Share your fashion and customer service expertise with colleagues and assist in their development.
- Adhere to all store procedures and legal requirements.
- Participate in feedback exchanges with colleagues to foster a supportive learning environment.
- Engage in onboarding and training opportunities to further your skills and career development.
Retail Operations/ Visual & Commercial Execution
- Manage the full garment cycle from unpacking to presentation and care.
- Maintain fitting rooms and checkout areas according to best practices.
- Contribute to a clean and organized sales floor and stockroom.
- Assist in maintaining attractive merchandise displays and visual guidelines.

