About the job
About the Role
Join H&M as a Sales Advisor and play a key role in delivering exceptional customer service. You will welcome and guide customers throughout the store, actively promoting our diverse range of products while providing valuable support and advice. Your passion for fashion and in-depth product knowledge will ensure that customers receive the best shopping experience possible. You will also be responsible for maintaining a visually appealing store environment and collaborating with your team to uphold high standards of cleanliness and organization.
A Day in the Life
At H&M, every day is unique, but your responsibilities will typically include:
- Delivering outstanding customer service, welcoming and assisting customers throughout their shopping journey.
- Engaging with customers to foster positive interactions and enhance their experience.
- Guiding customers through our latest fashion trends, stories, and product offerings.
- Promoting and selling our products effectively to meet sales goals.
- Encouraging customers to join our Customer Loyalty App (Hello Member) and supporting in-store sustainability initiatives.
- Representing the H&M brand positively in all customer interactions.
- Collaborating with the store management to implement commercial strategies to achieve sales targets.
Fashion & Trend Awareness
- Staying informed about current fashion trends, styles, brands, and competitors.
- Utilizing your product knowledge to share relevant information with customers.
Team & Development
- Sharing your expertise in customer service, fashion, and store operations with colleagues.
- Adhering to all store procedures, routines, and legal requirements.
- Participating in feedback sessions to learn and grow together as a team.
- Engaging in onboarding and training opportunities for your role and future career development.
Retail Operations/Visual & Commercial Execution
- Managing the full garment cycle from unpacking to care and presentation.
- Ensuring fitting rooms and checkout areas are operated according to best practices.
- Contributing to a clean and organized sales floor and stock area.
- Assisting in garment presentation and maintaining attractive merchandise displays.

