About the job
About the Role
As a Sales Advisor at H&M, you will play a vital role in delivering exceptional customer service. You will welcome customers, guiding them through our store and assisting in the sales of our diverse product range. With your keen fashion sense and product knowledge, you will equip customers with the information they need for an outstanding shopping experience. In addition, you will help maintain the store's appearance by supporting garment replenishment and care while collaborating with your team to create an inviting atmosphere.
A Day in the Life
Every day at H&M is unique, but typical responsibilities include:
- Delivering top-notch customer service by warmly welcoming and guiding customers through their shopping journey.
- Engaging customers with conversations to enhance their shopping experience.
- Assisting customers in exploring our latest fashion trends and products throughout the store.
- Effectively promoting and selling our merchandise.
- Highlighting our Customer Loyalty App (Hello Member) and in-store sustainability initiatives.
- Representing the H&M brand positively during all interactions with customers.
- Collaborating with store management to achieve sales targets through operational support.
Fashion & Trend Awareness
- Staying updated on the latest fashion trends, brands, and competitors.
- Leveraging your fashion knowledge to inform and inspire customers.
Team Development
- Sharing your expertise in customer service, fashion, and store operations with your colleagues.
- Adhering to all store policies and legal requirements.
- Participating in feedback sessions with colleagues to foster a supportive learning environment.
- Engaging in onboarding and training opportunities to enhance your skills and career growth.
Retail Operations
- Managing the full garment cycle, from unpacking to garment care.
- Ensuring fitting rooms and checkout areas are run effectively.
- Contributing to a clean and organized sales floor and back of house.
- Assisting in visual merchandising to maintain attractive displays that reflect current trends.

