About the job
Join Libertex Europe as a Customer Success Officer!
At Libertex Europe, part of the esteemed Libertex Group, we are a leading online broker specializing in CFDs across a diverse range of assets, including commodities, Forex, ETFs, cryptocurrencies, and real stocks. Our platform has garnered numerous accolades, such as “Best Global Broker” (Ultimate Fintech Awards, 2025) and “Most Trusted Broker” (European CEO, 2024). We believe in the power of sports to inspire and motivate, proudly partnering as the Official Online Trading Partner of the Audi Revolut F1 Team.
Founded in 1997, the Libertex Group has evolved into a formidable fintech entity, serving millions of clients globally, with our European operations overseen by Indication Investments Ltd., a regulated Cyprus Investment Firm (CIF License number 164/12).
Your Role:
As a Customer Success Officer, you will be the first point of contact for our clients, addressing inquiries, resolving issues, and ensuring a seamless trading experience. You will work in rotational shifts and are expected to be available from 09:00 to 21:00.
Key Responsibilities:
- Provide exceptional live support to clients worldwide via chat and email in multiple languages.
- Assist with account management, including account openings and modifications.
- Exhibit exemplary telephone communication skills.
- Address back office queries and provide technical support for trading platforms.
- Collaborate with compliance teams regarding account approvals and complaints.
- Ensure clients receive all necessary information and materials to facilitate their onboarding process.
- Maintain strong relationships with prospective and existing clients.
- Contribute to team goals and support other duties as assigned.
Qualifications:
- A degree in Business Studies or a related field.
- Prior experience in customer service or a similar role is advantageous.
- Fluency in German and English; additional languages are a plus.
- Strong communication and interpersonal skills.
- Ability to work effectively in a fast-paced environment.

