About the job
Why Choose Datacom?
At Datacom, we are committed to enhancing the lives of individuals and communities across Australia and New Zealand. Our mission is to empower our clients to leverage technology for innovation and growth, ensuring that Australians have access to essential support when they need it most.
We pride ourselves on fostering a diverse and inclusive workforce. When you become a part of our team, you’re embarking on a career with limitless potential in Customer Operations, IT, and more. Our dynamic and agile culture, coupled with our supportive teams, ensures you are valued and recognized from the very first day.
About the Position
We are excited to announce openings for full-time Customer Service Representatives within our Federal Government support team based in Modbury. As the first point of contact for our customers, you will provide friendly and professional assistance, helping them navigate challenges, access vital services, and achieve optimal outcomes.
Each customer interaction is unique. Your empathy, active listening skills, and problem-solving abilities will enable you to deliver exceptional experiences that truly make a difference.
Whether you come from a background in healthcare, customer service, hospitality, retail, or call centers, or if you are new to the industry, we offer comprehensive training, resources, and ongoing leadership support to ensure your success.
Key Responsibilities
- Respond to inbound customer inquiries via phone, email, and other communication channels.
- Quickly establish rapport while delivering accurate and timely information.
- Identify and resolve customer issues by adhering to established procedures and guidelines.
- Achieve Key Performance Indicators (KPIs) related to customer satisfaction and service quality.
Candidate Requirements
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to work accurately under pressure.
- A collaborative team player who fosters a positive environment.
- Empathy and patience, particularly in assisting individuals in difficult situations.
- Proficiency in navigating various computer systems (minimum typing speed of 20 WPM).
- Must be an Australian Citizen and able to obtain and maintain a Security Clearance.
- Prior experience in customer service or contact centers is highly regarded but not mandatory—we welcome transferable skills and will provide the necessary training to ensure your success.
Operating Hours
This role requires full-time availability with rostered shifts from Monday to Friday between 7:00 am and 7:30 pm, offering flexibility to accommodate your personal commitments.
Benefits
- Exceptional career development opportunities through Datacom Academy.
- Fully funded Cert III in Information Technology.
- Supportive work environment that values diversity and inclusion.

