About the job
About Zipline
Are you ready to make a difference? Zipline is committed to revolutionizing the movement of goods. Our mission is to address the world's most pressing access challenges by creating a logistics system that is equally accessible to all. Utilizing advanced robotics and autonomous technology, Zipline impacts the lives of millions globally.
Join us in our quest to develop a fair and resilient global supply chain that benefits billions.
About You and The Role
The Zipline Operations team is searching for a dedicated Fulfillment Supervisor to enhance our fulfillment operations throughout the greater Houston area. The ideal candidate is an enthusiastic and seasoned professional who thrives in dynamic, hands-on environments. In this role, you will oversee the daily fulfillment operations of 3-5 Walmart Supercenters, ensuring that site processes function smoothly, efficiently, and safely. You will be tasked with meeting performance metrics and uncovering opportunities for operational improvements.
Please note: This is an onsite position, and candidates must be located in the greater Houston area and willing to travel as necessary.
Your Responsibilities
- Lead and develop a high-performing team of Fulfillment Operators across multiple locations. Ensure your team is set up for success by fostering a safe and productive work environment. Collaborate with Flight and Customer Operations to support daily tasks and maintain high team performance.
- Manage the daily operations of fulfillment activities, ensuring that processes are executed efficiently and safely.
- Oversee scheduling and labor budget management, ensuring that your site meets performance goals.
- Guarantee that your teams deliver the best possible customer experience with every order, focusing on key quality metrics such as order accuracy and fulfillment speed.
- Analyze data to identify inefficiencies and pain points in current processes. Design and implement process improvement initiatives aimed at enhancing fulfillment operations, quality metrics, and employee satisfaction.
Your Qualifications
- Self-motivated, positive, and collaborative team player.
- Minimum of 2 years of experience in Operations, Warehouse Logistics, Retail Management, Fulfillment, or related fields.

